Service Technician

Reports To: Service Manager
Location:Oklahoma City, OK
Department:Parts & Service
Summary:

RP Power, LLC, is seeking a detail-oriented, driven, and resourceful Emergency Power Generator Service Technician to troubleshoot and repair diesel and natural gas prime movers, generators, switchgear, and Automatic Transfer Switches (ATS).  The successful candidate will have experience in preventative maintenance, maintaining power generation equipment to include but not limited to diesel and natural gas prime movers, generator diagnosis and repair, and switchgear and ATS maintenance.  We provide a clean service vehicle, fuel card, lodging and per diem as required.

Roles and Responsibilities:

The requirements listed below are representative of the knowledge, skill, ability, and other characteristics required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

High School diploma or equivalent; and, minimum of one to two years related experience and/or training in an Emergency Power Generation field or similar industry. 

Related Experience

  • Must be a safety leader and value the importance of safety practices and procedures.
  • Must have a good driving record.
  • Must be able to lift 75 lbs.
  • Experience in maintaining generators, diesel and natural gas engines, control systems, electrical transmission and distribution systems.
  • Generator end troubleshooting and repair skills are essential for success.
  • Strong logical troubleshooting and diagnostic skills.
  • Have working knowledge of engines (exhaust after treatment systems especially helpful).
  • Have working knowledge of and be able to interface with SCADA and BMS.
  • Able to read, interpret and execute steps dictated in service manuals, diagnostic equipment, and electrical schematics.
  • Document and communicate equipment status clearly with service coordinator.
  • Able to work to achieve goals and objectives with minimum direct supervision.
  • Must be open to training, direction, constant learning and professional improvement/development.
  • Able to demonstrate and present a high level of professionalism and organization.
  • Ability to work in a team environment.
  • Must possess standard tools of the trade.
  • Must be able to travel to sites in local area.
  • Must be able to travel within RP Power’s area of responsibility on short notice for periods of 2-5 days to resolve customer issues (expenses & per diem paid).
Minimum Qualifications/Requirements:
  • Perform skilled preventative maintenance repairs of various diesel and natural gas engines, generators, switchgear, and ATS’s.
  • Be proficient at learning and utilizing manufacturer specific software to troubleshoot and diagnose engine and control system issues.
  • Facilitate technical support and liaison with equipment manufacturers.
  •  Perform scheduled, preventive, or predictive generator maintenance tasks.
  • Perform troubleshooting and repair tasks.
  • Perform periodic inspections to identify maintenance needs.
  • Work in potentially confined areas of high heat, humidity, and cold.
  • Follow company processes and procedures for verbal/written communications.
  • Utilize all current technology for communication, documentation, and research.
  • Ensure safe operation of electrical equipment by enforcing company and industry standards.
  • Additional responsibilities may be added at the direction of company management.
Core Competencies:

Knowledge

Customer Service

Displays courtesy and sensitivity.  Manages difficult or emotional customer situations.  Meets commitments.

Mathematics
Ability to work with and apply basic mathematical concepts such as addition, subtraction, multiplication, and division.

Mechanical Aptitude

Ability to operate, maintain, troubleshoot, and repair machinery and tools.

Planning and Organization

Integrates changes smoothly.  Plans for additional resources.  Prioritizes and plans work activities.  Sets goals and objectives.  Uses time efficiently.  Works in an organized manner.

 

Skills

Adaptability

Accepts criticism and feedback.  Adapts to changes in the work environment.  Changes approach or method to best fit the situation.  Manages competing demands.

Communication

Exhibits good listening and comprehension; expresses ideas and thoughts effectively in written and verbal format; keeps others adequately informed.  Effectively presents information and responds to questions from groups of managers, clients, customers, and the general public.

Problem Solving

Develops alternative solutions; gathers and analyzes information skillfully; Identifies problems in a timely manner; resolves problems in early stages; and, works well in group problem solving situations.

Strategic Thinking

Adapts strategy to changing conditions.  Develops strategies to achieve goals.  Identifies external threats and opportunities.

 

Abilities

Continuous Learning

Assesses own strengths and weaknesses.  Pursues training and development opportunities.  Seeks feedback to improve performance.  Shares expertise with others.  Strives to continuously build knowledge and skills.

Deductive Reasoning

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret an extensive variety of instructions furnished in written, oral, diagram, or schedule form.

Reading Comprehension
Understand written sentences and paragraphs in order to analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 

 

Other Characteristics

Computer Skills
Automated office systems and handheld device systems to include, but not limited to, Microsoft Office Applications (Word, Excel, and PowerPoint) and scheduling applications.

Safety and Security

RP Power has defined the position of a field Parts /Service Technician as a “safety sensitive” position.  A safety sensitive position is defined as any position in which an employee works in an environment where a constant state of alertness is required to avoid possible injury to themselves, or to people around them.  This includes, but not limited to, technicians, warehouse employees, parts employees, or anyone who operates any company or customer equipment.  This also includes any employees who drive a company vehicle.

Teamwork

Balances team and individual responsibilities.  Contributes to building a positive team spirit.  Exhibits objectivity and openness to others' views.  Gives and welcomes feedback.  Puts success of team above own interests.

Position Supplemental Information:

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Promotional Opportunities

With the planned growth of the organization this position has an opportunity to make a lateral move to a different position as they become available.  The Company strives to place employees in the right position for success for both the individual and the company.

Work Environment:

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job position, the employee is regularly required to talk or hear.  The employee is frequently required to sit and use hands to finger, handle, or feel.  The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.  The employee must be able to frequently lift and/or move up to 75 pounds.  Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.