Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments.
Ability to work with and apply basic mathematical concepts such as addition, subtraction, multiplication, and division.
Ability to operate, maintain, troubleshoot, and repair machinery and tools.
Planning and Organization
Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands.
Exhibits good listening and comprehension; expresses ideas and thoughts effectively in written and verbal format; keeps others adequately informed. Effectively presents information and responds to questions from groups of managers, clients, customers, and the general public.
Develops alternative solutions; gathers and analyzes information skillfully; Identifies problems in a timely manner; resolves problems in early stages; and, works well in group problem solving situations.
Adapts strategy to changing conditions. Develops strategies to achieve goals. Identifies external threats and opportunities.
Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret an extensive variety of instructions furnished in written, oral, diagram, or schedule form.
Understand written sentences and paragraphs in order to analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Automated office systems and handheld device systems to include, but not limited to, Microsoft Office Applications (Word, Excel, and PowerPoint) and scheduling applications.
Safety and Security
RP Power has defined the position of a field Parts /Service Technician as a “safety sensitive” position. A safety sensitive position is defined as any position in which an employee works in an environment where a constant state of alertness is required to avoid possible injury to themselves, or to people around them. This includes but not limited to technicians, warehouse employees, parts employees or anyone who operates any company or customer equipment. This also includes any employees who drive a company vehicle.
Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.